Forward Trust Community referral
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Reach out today, we are ready when you are.

The Forward Trust is a free drug and alcohol support service across East Kent. You can refer yourself in your own time, and a local team will be in touch.

Takes about 10 minutes Your details stay private Pause and finish later

How would you like to start?

Professional referral

Referring someone you support

Thank you for helping someone reach the right support. The professional referral form is a little different, and you will need consent from the person you are referring.

1
Your details and organisation
So we can confirm the referral with you
2
The person's details and consent
Confirm they agree to be referred
3
Risk and presenting needs
Anything the team should know up front
This demo focuses on the self-referral journey. In the live service, this opens the professional pathway.
Let's begin
Step 1 of 10
First, where are you?

This points your referral to the nearest Forward Trust team, so the right people can reach out.

10% of the way there
Confidential · Your answers are private
Find your nearest service

Enter your postcode and we will find your nearest service, or choose your area below.

Not sure? Pick the area closest to where you live. We can move your referral if needed.

It helps us know what is working. Skip it if you would rather not say.

Before we begin
Step 2 of 10
Your privacy, in plain English

We only collect what we need to support you safely, and we keep it confidential.

20% of the way there
Confidential · Your answers are private
Your information is stored securely and shared only with the people directly involved in your care. We will never share it without good reason, and you can ask to see it any time.
Step 3 of 10
A little about you

This helps us address you correctly and match you to the right support.

30% of the way there
Confidential · Your answers are private

We use this to confirm it is you later.

We ask so we can offer the safest possible support.

Getting in touch
Step 4 of 10
How can we reach you?

A mobile number is the only thing we really need, so we can confirm your referral.

40% of the way there
Confidential · We will be discreet

We support people with no fixed address. This just helps us find you the nearest team.

So your local team can reach you. You can also use it to sign in later.

Your health
Step 5 of 10
A little about your wellbeing

Tick anything that applies. There are no wrong answers, and you can skip what you would rather not say.

50% of the way there
Confidential · Only your care team sees this
What brings you here
Step 6 of 10
What would you like support with?

Pick everything that fits. We will not judge, we are just here to help.

60% of the way there
Confidential · Honest answers help us help you
A little more detail
Step 7 of 10
About your use

These few questions help your local team understand the full picture, so they can offer the safest, most useful support.

65% of the way there
Confidential · Honest answers help us help you
Drinking check · AUDIT
Step 7 of 10
A few questions about alcohol

This is the standard NHS check. Your answers help us understand the best support for you.

70% of the way there
There are no wrong answers
Lower riskScore 0 of 40
Your answers suggest lower-risk drinking. We will still be here for whatever you need.
Working with you
Step 8 of 10
Anything that helps us communicate well?

Tell us how you take in information best, so we can make our support work for you. All optional.

80% of the way there
You are doing really well
A wellbeing check
Step 9 of 10
How are you feeling in yourself?

We ask everyone this. Whatever you answer, you will get the right help, and nothing here stops your referral.

90% of the way there
Confidential · We respond with care
Thank you for telling us, that took courage.
You are not alone. If you need to talk to someone right now:
· Call 999 if you are in immediate danger.
· Call Samaritans on 116 123, free, any time, day or night.
· Your local Forward Trust team will also be in touch soon.
The last step
Step 10 of 10
What are you hoping for?

There is no right answer. This just helps us start where you want to start. Then you can send your referral.

100% of the referral done
Almost there, you are doing brilliantly
When you submit, your referral goes straight to your local Forward Trust team. There is nothing else you need to do.

Your referral is in

Thank you for taking this step. We have safely sent your referral to your local Forward Trust team, and they will be in touch.

Reference FT-CT-4827
Just now

Referral received

We have your details safely. There is nothing else you need to do for the referral.

Within 3 working days

The team will call you

A worker from your local service will call to say hello and talk through next steps, from a local number.

Your free secure space

While you wait, and well beyond, you do not have to do this alone.

This is your private, secure space by The Forward Trust. Set up access in a couple of minutes and you can start looking after yourself today, long before your first appointment, then keep it by your side all the way through.

While you wait

From today, before your first appointment

Daily check-ins

A few taps a day to track how you are doing and spot what helps.

Self-help and harm reduction

Honest, practical information and short readings whenever you need them.

Drinks and Drugs diary

A simple, private diary that helps you and your team see patterns.

Message your team securely

Send a private message to your local Forward Trust team between appointments.

See your appointments

Keep dates and reminders in one place so nothing slips by.

Ask Rivo any time

Friendly, plain-English answers day or night, plus crisis support always to hand.

In treatment

Once you are working with your team

Track goals and progress

See how far you have come, set goals and celebrate the wins.

A private journal

Reflect in your own words. It is yours, and only shared if you choose.

Coaching and gentle nudges

Personalised tips at the right moment, made for where you are.

Stay connected

Keep in touch with your keyworker and groups in one place.

Celebrate milestones

Mark the moments that matter, big and small, as you go.

Private and secure

Protected to NHS standards. You stay in control of your information.

It is free, and you can set it up with just your mobile number. You can do this now, or any time later from the link we text you.

Maybe later
A quick security check
First, confirm it is you

So only you can open your space, please re-enter your date of birth. It is the simplest way for us to know it is really you.

Keeping your space secure

The same one you gave on your referral.

This is just a knowledge check. We are not asking for anything new, only confirming the details you have already shared.
Verify it is you
How should we send your code?

We will send a 6-digit code to make sure it is really you. Choose whichever suits you best.

Keeping your space secure

We have sent a 6-digit code to 07700 900123. Pop it in below.

Tip for this demo: the code is 123456.

Didn't get it?

Almost done
Create your password

One last thing. Choose a password so your space stays private and only you can get in.

Your space, kept private
At least 8 characters
A letter
A number

Choose something only you would know.

You are all set

Welcome to your space. Your referral is on its way to your local team, and everything is ready for you to explore.

Try a daily check-in

A few taps to log how today is going. It only takes a moment.

Open your diary

Start your Drinks and Drugs diary to spot patterns over time.

Say hello to Rivo

Ask anything, any time, in plain English. Crisis help is always to hand.

You are in control

Update your details or pause contact whenever you like.